Quality and Environmental Policy

ANEXO II

GROUP QUALITY AND ENVIRONMENTAL POLICY

The Group’s Quality and Environmental Policy applies within the scope of “Road passenger transport”. Its purpose is to meet the quality and environmental needs of our customers, users and other stakeholders, striving to exceed their expectations, while maintaining a balance with the sustainable development of the Group. Taking into account risk- and opportunity-based thinking, the guidelines of the quality and environmental policy are as follows:

• * To guarantee an effective transport service in terms of quality and the environment.
• * To improve it, continuously or disruptively, taking into account the context and trends.
• * To comply with applicable regulations, specific commitments and other requirements voluntarily undertaken by the Group in matters of quality and the environment.

In line with these guidelines, the Group’s Management undertakes, within the scope and with regard to quality and environmental aspects, to promote the following:

1. To lead the management of the quality and environmental management system.
2. To consider and take into account the experiences of customers, users and other stakeholders in transport.
3. To have competent staff, encouraging their professional development and interpersonal skills in the services they provide.
4. To create the right conditions in the different areas of our Group in order to:
   1. Involve staff and other stakeholders in achieving quality and environmental objectives.
   2. Use our own and others’ capabilities, skills and experience as a source of information and knowledge.
   3. Maintain and improve fluid communication with staff, customers, users and other stakeholders.
   4. Inform and train staff about the environmental impact of their activities.
      
      
5. To set objectives and process controls consistent with the Group’s strategy.
   
6. To identify quality and environmental risks and opportunities associated with processes, products, services and projects before they are carried out.
7. To provide the staff and resources necessary to implement this policy.

Signed by the Manager: Olga del Olmo. Rev.: 4 Date: 04-03-2025